1. Introduction
Welcome to Ruta Information Technology L.L.C (“Ruta”, “we”, “our”, or “us”), a full-service IT and creative solutions provider based in Dubai, United Arab Emirates. These Terms and Conditions (“Terms”) govern your access to and use of our services via ruta.ae or through direct client engagement.
2. Scope of Services
Ruta provides a wide range of B2B services, including but not limited to: Custom software development and web/app engineering; IT support and maintenance; IT infrastructure and network solutions; Technical consulting and project management; Web design and UI/UX services; Interior design, 2D/3D visualization, and space planning.
3. Eligibility
Our services are intended for business use. By entering into an agreement with Ruta, you confirm that: You are at least 18 years old; You are acting on behalf of a registered business or legal entity; You have the authority to bind that entity to these Terms.
4. Client Responsibilities
You agree to: Provide accurate and timely information for project execution; Collaborate in good faith during project delivery; Maintain confidentiality of shared credentials and documents; Abide by UAE laws and avoid misuse of any Ruta-provided tools or platforms.
5. Intellectual Property
Unless otherwise agreed in writing: Ruta retains ownership of all pre-existing tools, libraries, or frameworks; Clients receive a license to use custom-built software, designs, or content solely for their internal or agreed-upon business purposes; Project-specific deliverables (e.g., code, designs, 3D models) may be transferred in ownership if outlined in the agreement.
6. Confidentiality
Both parties agree to protect confidential and proprietary information shared during the course of a project. This obligation continues after the termination of services.
7. Payments and Fees
Fees and billing terms will be defined in each project agreement or SLA. Payments must be made in AED or USD currencies, and delays may result in: Suspension of services; Late payment fees; Legal remedies under UAE commercial law.
8. Subprocessors and Third Parties
We may use subprocessors (e.g., hosting providers, analytics, design platforms) to support service delivery. All are contractually bound to confidentiality and data protection standards. Details are available upon request.
9. Service Availability and Disclaimers
We aim to deliver high-quality, reliable services. However, Ruta does not guarantee uninterrupted availability of software platforms, nor does it warrant third-party tools used during project execution.
10. Limitation of Liability
To the fullest extent allowed under UAE law, Ruta shall not be liable for indirect, incidental, or consequential damages arising from service use or project engagement. Total liability is limited to the amount paid by the client for the specific service in question.
11. Termination
Either party may terminate the agreement with notice under the conditions specified in the relevant contract. Upon termination, all licenses, access rights, and support obligations will cease, and outstanding fees become due immediately.
12. Governing Law
These Terms shall be governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates.
13. Dispute Resolution
Parties shall first attempt to resolve disputes amicably. If unresolved, disputes will be subject to the exclusive jurisdiction of the Dubai Courts.
14. Amendments
Ruta reserves the right to amend these Terms at any time. Updates will be posted on ruta.ae and become effective upon publication.
15. Contact Us
For questions or clarifications, please contact us at: info@ruta.ae
