1. Introduction
Ruta Information Technology L.L.C (“Ruta”, “we”, “our”, or “us”) values your privacy and is committed to protecting personal and business-related information in accordance with applicable UAE data protection laws, including the UAE Personal Data Protection Law (PDPL). This Privacy Policy applies to all clients, partners, and users engaging with our services through ruta.ae or during the course of custom software projects, infrastructure design, IT consulting, support, and digital design work.
2. Data Collection
We collect personal and business data that may include: Names, emails, phone numbers, and business contact details; Project requirements and business objectives; Technical metadata and usage logs when interacting with our digital platforms; Design assets and user-submitted files during project collaboration. Data may be collected via website forms, project onboarding, cookies, and direct communication.
3. Use of Information
Your data is used to: Provide and manage Ruta’s services (software, consulting, infrastructure, design, support); Facilitate communication and support throughout engagements; Maintain security and perform usage analysis; Fulfill contractual obligations and comply with legal requirements; Promote relevant services (only with your consent).
4. Legal Basis for Processing
We process your data based on: Your consent; The performance of a contract or project agreement; Compliance with legal obligations; Our legitimate interest in delivering and improving our services.
5. Data Sharing and Transfers
Your information may be shared with trusted service providers (e.g., infrastructure, analytics, hosting). Where such partners operate outside the UAE, we ensure compliance with applicable data transfer regulations and appropriate safeguards.
6. Subprocessors
We may engage subprocessors (e.g., cloud hosting, CRM platforms, project tools) to assist in delivering our services. All subprocessors are contractually bound to maintain confidentiality and comply with data protection standards. A full list is available upon request.
7. Data Retention
We retain personal and project-related data only as long as necessary for delivery, support, legal, and contractual purposes. Archived project files and backups are securely stored and protected.
8. Your Rights
You have the right to: Access, update, or delete your personal data; Object to certain processing activities; Request data portability or correction; Withdraw consent where applicable. To exercise these rights, contact us at: info@ruta.ae
9. Data Security
We use strong technical and organizational measures to protect your data, including encryption, access control, and periodic security reviews.
10. Cookies
Cookies are used to enhance your browsing experience, analyze traffic, and personalize content. You can control cookies via your browser settings.
11. Third-Party Links
Our website and deliverables may contain links to external platforms. Ruta is not responsible for the privacy practices or content of these third-party sites.
12. Children’s Privacy
Ruta’s services are intended for professional and business use only. We do not knowingly collect data from individuals under 18 years of age.
13. Changes to This Policy
We may update this policy to reflect operational or legal changes. Updates will be published at ruta.ae and take effect upon posting.
14. Contact Us
For any privacy-related questions or requests, please contact us at: info@ruta.ae
